Important changes – Out-of-hours emergency and in-patient care

We know your pet is a big part of your family and it is our priority to ensure they receive the best possible care at a time they need it most, no matter what time of day or night it is. After much careful consideration, we’re writing to let you know that we will be changing our out-of-hours emergency veterinary care provision.

We feel that a better clinical service can be provided to our clients and their pets through the use of a dedicated out-of-hours emergency veterinary hospital with veterinary teams specially trained in emergency and critical care, in much the same way as a human accident and emergency department.

What does this mean for me?

From Saturday 22 July 2017, The Old Golfhouse out-of-hours emergency will be provided by the following:

For clients registered at Watton and Attleborough branches

Norwich Night-Vet
Taverham Veterinary Practice
Fir Covert Road

Telephone: 01603 867330

For clients registered at Thetford and Brandon branches

Swayne & Partners Veterinary Practice
Western Way (West)
Bury St Edmunds
IP33 3SP

Telephone: 01284 701444

Each hospital will also be able to take patients requiring treatment and hospitalisation overnight. We would recommend that you make yourselves familiar with the location of your night service.

Who to call in the case of a veterinary emergency?

If you have a veterinary emergency outside of our normal opening hours simply call The Old Golfhouse telephone number you normally use and the call will be redirected.

Additional changes

Change of opening hours at The Old Golfhouse Veterinary Group from Monday 31 July.

In addition to the changes we are making to our out-of-hours service, we will also be extending our opening hours in our main sites; Thetford and Watton, in the hope that we provide our clients better appointment availability and the opportunity to bring any emergencies to us that occur prior to closing.

Thetford branch

Monday to Thursday: 8am – 7pm
Friday: 8am – 6.30pm
Saturday: 8am – 2.30pm
Sunday: Closed

Watton branch

Monday to Thursday: 8am – 7pm
Friday: 8am – 6.30pm
Saturday: 8am – 2.30pm
Sunday: Closed

Change of opening hours will also be made to our Brandon branch, we will be open as normal weekdays but will now be open Saturday 4pm – 5.30pm and closed on Sunday.

There will be no change to our opening times at our Attleborough branch.

We would like to take this opportunity to thank you for your valued custom and we look forward to offering you an improved service moving forward.