Support team

Hayley has spent her career in the animal care industry; after University starting her first job as a bird keeper at a Zoo in Essex. She has spent the last 20 years working with zoos in various management capacities. Joining The Old Golf House in June 2022; what she enjoys most is supporting her fantastic team in providing the best care for the wonderful pets we are privileged to meet on a daily basis.

Outside of work Hayley is kept busy with her daughter, 3 dogs and a gecko, enjoying walking holidays and bird watching.

Racheal joined the practice in January 2022 and she absolutely loves being part of The Old Golfhouse Veterinary family. What she loves most is meeting all of the wonderful animals that come in to see us!

Racheal has been brought up in a close, crazy, animal loving family. In her spare time she enjoys long dog walks, spending time with her family and Racheal loves reading especially with her children.

Louise joined The Old Golfhouse in December 2021 as a Practice Administrator. Louise has always been in customer service since leaving school, but her main love is working around animals.

Louise is a proud mum to her son who is 6 years old. She also has 4 dogs, Barney, Bentley, Minnie and Poppy and guinea pigs called Thor and Groot. If she had her way she would be surrounded by dogs and guinea pigs. In her spare time she loves to spend time with her family and friends, going to the cinema and travelling to new places.

Kate has worked at The Old Golfhouse Since 2009 and is a dog trainer, qualified veterinary nurse and also works on reception. She is very passionate about animals and behaviour is one of her greatest interests. Kate has a certificate in dog training and behaviour and has been running Life Skills and Puppy Classes since 2010.

At home she lives with her three children, two Dalmatians and two old cats. In Kate’s spare time she enjoys forest walks, days out with her family, reading, journaling and training with her dogs.

Amber started as Head Receptionist for the Old Golfhouse Group in December 2021. Having worked in customer service for many years, Amber joined the team wanting to continue the legacy of the Old Golfhouse Vets’ exemplary customer service. In her spare time she enjoys cooking, walking and spending time with family and friends in and around Norfolk. Amber entered this industry knowing that acquiring animals would be an occupational hazard but she was pleased to help out when adopting Maple and Oakley, her two lop bunnies.

After a 2 year break Carole returned to our Brandon Branch in January 2021, she is happy being back and part of The Old Golfhouse Team again. Carole loves how varied her job role is, no day is ever the same. Plus getting to know our clients and their precious fir babies. She enjoys being part of a friendly team offering great customer service. Carole has 2 cats Xavi and Kiko, and the newest member of her family is Wilbur, a Schnoodle who I’m lucky to have here in Brandon with me each day. Carole has always loved animals, in the past she has worked at a kennels’ training dogs and volunteered as a fosterer for Cats Protection. Outside of work she enjoys spending time with her family and friends, being outside, walking and when possible travelling.

Rebecca is a receptionist at The Old Golfhouse Vets in Thetford. She is also a qualified dog groomer.

When Rebecca is not working she likes to spend her time caring for her many animals / fish tanks as well as being a keen gardener.

Chloe joined the practice in 2018 as a receptionist; she loves meeting all the clients and their furry friends when they come into the Attleborough. Chloe grew up on a farm and loves caring for animals.

She has two Border Collies called Cora and Orla who she enjoys doing agility and obedience training with. She also has three cats called Faye, Clover and Margo who she rescued.

Sam trained as a chef many years ago, but actually preferred the front of house/customer service side better. He has worked in customer service based roles ever since and gained a lot of experience and knowledge from working in an animal referral hospital for over 6 years.

Sam bakes and cooks to relax, and loves trashy American reality TV. He has two dogs, Tikka & Roo who keep him busy in his spare time!

Sue has spent the majority of her working life as a shipping specialist, most notably at a well-known car manufacturer near Norwich. After giving up work full time work she had various part time roles and being animal mad has always wanted to work in a vets, so working as a receptionist at The Old Golfhouse is a dream come true.

Outside of work, Sue has several boxer dogs which she travels all over the UK competing at championship shows including Crufts and is a breed specialist judge. In the past Sue has also owned a few horses and multiple chickens although it’s just the dogs at the moment.

Tricia started on reception in our Watton branch in March of 2002. As well as Head Receptionist at Watton, Tricia also held dog training classes at the practice. Tricia enjoys helping people and their animals, making many friends over the years. In 2015 Tricia won CVS Receptionist of the Year. In late 2018 she left The Old Golfhouse for a new challenge however she missed the team and clients so much she came back to the Thetford branch in 2020.

Her passion outside of work is her tribe of Australian Shepherds dogs, which she breeds and has shown around the world. Lucky for her she is supported by her long suffering husband of 39 years!

Clair has worked on reception at the Attleborough branch since 2019, she enjoys meeting clients and their pets.

Clair has two puppies and loves walking every day with them both in the local forest, plus she also has five cats at home.

Charlotte (Charlie) has a BTEC ND in Animal Care and has worked as an Animal Technician for 18 years prior to working in the vets. Charlotte loves being around animals and people and getting to know our clients. She has always wanted to work in a vet practice and due to a change in circumstances Charlotte was able to change her career.

Charlotte has 2 dogs and has owned a horse in the past as well as various small furries. She loves to read fiction and watch crime dramas on TV and also loves the horror genre. As you can imagine she loves being out in the country and would love to have a small holding one day. Charlotte is most comfortable in her stable attire or up a tree if the opportunity arises.

Gwen has worked for The Old Golfhouse for the past 14 years, she has got to know our clients pretty well and recognises the animals before the clients. Over the years Gwen has seen many changes in the veterinary business but her best is being part of The Old Golfhouse family.

At present she has a black Labrador called Nina, who hates coming to the vets, she is so naughty. Gwen finds this so embarrassing!

Angela has only recently joined the Old Golfhouse Team, starting with us in January 2023. Angela has come from a history of customer service and administration based roles and is very happy to have now settled in this new and rewarding environment. Angela is passionate about animals and animal care and has owned many over the years, ranging from helping to care for tortoise hatchlings to a collection of harvest mice; but has now settled with her wire haired dachshund, guinea pigs and cat. Angela is really looking forward to her time at the Old Golfhouse and getting to know all the current clients and their fur babies as well as all the current staff.